Cancellation & Refund Policy

We understand that circumstances may arise where you need to cancel a purchase or request a refund. Our Cancellation and Refund Policy is designed to provide clarity and fairness while ensuring a smooth experience for all players.

Cancellation Policy

If you decide to cancel your participation in a tournament or event, you must notify us at least 24 hours before the scheduled start time. Cancellations made within this time frame will be eligible for a full refund, provided no matches have been played.

Cancellations requested after the event has begun are generally not eligible for a refund unless exceptional circumstances apply. For such cases, please contact our support team for review.

Refund Policy

Refunds are processed under the following conditions:

• Cancelled Tournaments: If an event is canceled by us, all participants will receive a full refund.
• Technical Issues: If you encounter technical problems that prevent you from participating and notify us immediately, we will evaluate your case for a refund.
• Unauthorized Transactions: If a payment was made without your consent, please report it within 14 days for investigation and resolution.

Refunds are typically processed within 7-10 business days. Depending on your payment method, it may take additional time for the funds to appear in your account.

Non-Refundable Items

Please note that certain purchases are non-refundable, including but not limited to:

• Completed tournaments or events
• Digital goods such as in-game items
• Membership fees once benefits have been utilized